Privacy Policy

Information We Collect

Personal Information

When you interact with Elevate Graphics Group, we may collect information including:

• Full Name
• Company or Organization Name
• Email Address
• Telephone Number
• Billing Address
• Shipping Address
• Artwork and Logo Files
• Garment Specifications
• Order Details
• Payment Information (processed through secure third-party payment processors)
• Any additional information you voluntarily provide through quote forms, emails, or contact forms.

Automatically Collected Information

When you visit our website, certain information may automatically be collected, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Viewed
• Date and Time of Visit
• Referring Website
• Approximate Geographic Location
• Website Usage Statistics

This information helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

• Prepare and deliver price quotes
• Process customer orders
• Produce custom apparel and printed products
• Create embroidery digitizing and artwork files
• Ship completed orders
• Respond to customer inquiries
• Provide customer support
• Send order confirmations and production updates
• Send marketing emails (only with your consent or as otherwise permitted by law)
• Improve our products, services, and website
• Detect fraud and maintain website security
• Comply with applicable legal requirements

Artwork and Customer Logos

• Customers retain ownership of their artwork, trademarks, and logos.
• By submitting artwork, you represent that you have permission to use all submitted designs.
• Elevate Graphics Group may retain production-ready artwork to facilitate future reorders unless you request its removal.
• We will never sell or license your artwork to third parties.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember visitor preferences
• Analyze website traffic
• Measure advertising performance
• Improve customer experience

These technologies may include:

• Google Analytics
• Google Ads
• Meta (Facebook) Pixel
• Other marketing and analytics services

Most web browsers allow you to disable cookies; however, doing so may limit certain website functionality.

Email Communications

If you subscribe to our newsletter, request information, or become a customer, we may send:

• Order confirmations
• Shipping notifications
• Promotional offers
• Product announcements
• Company news

You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email.

Third-Party Service Providers

We may share information with trusted third parties who help us operate our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Email marketing providers
• Analytics providers
• Cloud storage providers
• Production software providers

These providers only receive information necessary to perform their services and are expected to protect your information.

Payment Information

Payment information is processed securely by third-party payment processors. Elevate Graphics Group does not store complete credit card numbers on its servers.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain customer information only as long as necessary to:

• Complete orders
• Provide customer service
• Maintain order history
• Process reorders
• Meet accounting and legal requirements
• Resolve disputes

Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to:

• Know what personal information we collect
• Request correction of inaccurate personal information
• Request deletion of eligible personal information
• Request access to your personal information
• Opt out of certain data sharing where applicable

We will never discriminate against you for exercising your privacy rights.

Privacy requests may be submitted using the contact information below.

Links to Other Websites

Our website may contain links to third-party websites.

Elevate Graphics Group is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations.

Any revisions will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Elevate Graphics Group

32326 Ohio Avenue

Acton, California 93510

Phone: 805-366-3766

Email: info@elevategraphicsgroup.com

Website: www.elevategraphicsgroup.com

Consent

By using this website, requesting a quote, placing an order, or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.