By approving an estimate, submitting payment, providing garments or materials, approving artwork, or authorizing production, the customer acknowledges and agrees to the following Terms and Conditions.
Elevate Graphics Group provides custom-decorated products made specifically according to each customer's instructions. These products may include printed or embroidered apparel, signs, banners, decals, vehicle or boat lettering, promotional products, and other customized merchandise.
Because every order is personalized and generally cannot be resold, customers are responsible for carefully reviewing all order details, garment selections, sizes, colors, quantities, artwork, spelling, and placement before approving production.
Estimates are based on the information available when the estimate is prepared. Pricing may change if the customer changes the artwork, product, quantity, decoration method, print locations, thread colors, ink colors, sizes, finishing requirements, or delivery specifications.
Production will not begin until all required approvals and payments have been received.
Any applicable sales tax, shipping, delivery, installation, artwork, digitizing, setup, rush-service, or special-order charges will be added to the order if they are not already itemized.
Artwork creation, recreation, cleanup, vector conversion, separations, digitizing, revisions, and production preparation will be subject to additional charges.
Artwork provided by the customer must be production-ready and of sufficient quality for the requested decoration method. Elevate Graphics Group is not responsible for poor output caused by low-resolution, blurry, pixelated, improperly formatted, or otherwise unsuitable customer-provided artwork. Elevate Graphics Group will offer artwork services to correct or prepare insufficient artwork at its published rate.
Any artwork, digitizing files, production files, proofs, layouts, concepts, or designs created by Elevate Graphics Group remain the property of Elevate Graphics Group unless the customer separately purchases the applicable artwork or file-release rights in writing. Payment for printed or embroidered products does not automatically transfer ownership of the underlying artwork, embroidery files, or production files.
Complimentary artwork is provided exclusively for use on products produced by Elevate Graphics Group and is not automatically available for release to the customer or for use by another provider.
The customer represents and warrants that they own, license, or otherwise have permission to reproduce all artwork, photographs, logos, trademarks, names, slogans, and other materials submitted to Elevate Graphics Group.
The customer accepts responsibility for claims arising from the unauthorized use of copyrighted, trademarked, or otherwise protected material and agrees to indemnify and hold Elevate Graphics Group harmless from such claims, to the extent permitted by law.
Elevate Graphics Group reserves the right to refuse any artwork or order at its discretion.
When a proof is provided, the customer is responsible for reviewing:
Approval by email, text message, electronic signature, payment, or other written authorization constitutes final approval.
Elevate Graphics Group is not responsible for errors appearing on an approved proof, including spelling errors, incorrect information, artwork issues, color selections, sizing, or placement instructions.
Changes requested after approval may result in additional charges and production delays.
Computer monitors, mobile devices, printed proofs, garment photographs, and digital mockups may display colors differently from the final product. Due to the nature of our printing and production processes, exact color matching is not guaranteed.
Minor variations are normal in custom production. These may include variations in color, ink coverage, texture, print size, embroidery density, thread appearance, and image placement.
Placement may vary slightly between individual garments due to differences in garment construction, seams, pockets, collars, zippers, sizing, and manual loading. Reasonable production variations are not considered defects or printing errors.
The customer must inspect the completed order promptly and report any claimed production error in writing within five calendar days after pickup or delivery. Claims should include photographs and a description of the issue.
Elevate Graphics Group must be given an opportunity to inspect the affected products before any remedy is considered. Products may not be worn, washed, altered, sold, distributed, or otherwise used before inspection.
If Elevate Graphics Group confirms that an item contains a material production error caused by Elevate Graphics Group, its obligation will be limited, at its discretion, to repairing or replacing the affected item.
The following are not considered production errors:
Under no circumstances will Elevate Graphics Group's responsibility exceed the amount paid for the affected products.
Elevate Graphics Group may accept customer-supplied apparel or materials at its discretion. Customer-supplied items are decorated entirely at the customer's risk.
Printing, embroidery, heat application, hooping, curing, pretreatment, and other production processes involve heat, pressure, adhesives, needles, inks, and machinery. These processes may reveal hidden defects or cause discoloration, dye migration, scorching, shrinking, stretching, marking, melting, misprints, punctures, or other damage.
Elevate Graphics Group does not guarantee the suitability, printability, durability, or performance of customer-supplied items. Elevate Graphics Group is not responsible for replacing or reimbursing the customer for customer-supplied apparel or materials that are damaged during normal production efforts, except where otherwise required by law.
Customers are encouraged to provide additional pieces for testing and possible production loss. Elevate Graphics Group may refuse items it considers unsuitable or unsafe to decorate.
Previously worn, washed, or used apparel is decorated entirely at the customer's risk.
Deodorant, perspiration, body oils, detergent, fabric softener, stains, chemicals, lint, hair, pet hair, dirt, stretching, fading, and prior washing or drying may affect adhesion, ink coverage, embroidery, heat application, color, and overall appearance.
Elevate Graphics Group does not guarantee the appearance, cleanliness, durability, or decoration quality of previously worn apparel and is not responsible for damage, discoloration, staining, scorching, shrinkage, adhesion failure, or other issues resulting from the garment's age, condition, prior use, or fabric treatment.
Elevate Graphics Group reserves the right to refuse any previously worn item for cleanliness, safety, or production reasons.
Garment manufacturers may change product specifications, colors, construction, materials, sizing, or availability without notice. Products of the same listed color or style may vary between manufacturing lots.
Elevate Graphics Group is not responsible for manufacturer defects, discontinued products, inventory shortages, backorders, substitutions approved by the customer, sizing differences, or color variations between production lots.
Customers are responsible for selecting the correct sizes. Samples or sizing charts may be requested before ordering. Customized items cannot be returned or exchanged because they do not fit.
Any requested change to an order must be submitted in writing. Changes are not effective unless accepted by Elevate Graphics Group.
Changes made after products have been ordered or production has been scheduled may result in additional charges and a revised completion date. Once decoration or production has begun, changes may not be possible.
Orders canceled before blank garments, merchandise, or special-order materials have been ordered may be subject to charges for artwork, digitizing, setup, administrative work, and other services already performed.
Once blank garments, merchandise, or materials have been ordered, cancellation of the job will result in a cancellation fee equal to 50% of the total order amount.
Orders cannot be canceled after printing, embroidery, installation, or other production has begun. If production has begun, the remaining balance for the order will become immediately due.
Deposits and payments will be applied to any applicable cancellation fees and completed work.
Production dates are estimates and are not guaranteed unless Elevate Graphics Group has provided a written guaranteed completion date.
Production time begins only after final artwork approval, product availability, receipt of required payment, and confirmation of all order details.
Elevate Graphics Group is not responsible for delays caused by suppliers, shipping carriers, equipment failures, power outages, severe weather, labor shortages, customer approval delays, unavailable merchandise, or events beyond its reasonable control.
Rush service must be approved in advance and may require an additional fee.
ALL CUSTOM SALES ARE FINAL.
Because products and services are customized specifically for each customer, Elevate Graphics Group does not provide refunds, returns, credits, chargebacks, or exchanges for approved custom orders, except where otherwise required by applicable law.
Incorrect size selection, a change of mind, dissatisfaction with approved artwork, normal production variations, or errors contained in an approved proof do not qualify for a refund, return, credit, or exchange.
If Elevate Graphics Group confirms a material production defect for which it is responsible, the available remedy will be repair or replacement of the affected product at Elevate Graphics Group's discretion rather than a cash refund, except where a different remedy is required by law.
The customer is responsible for following all care instructions provided with the order. Unless instructed otherwise, decorated apparel should generally be washed inside out in cold water with mild detergent and dried using low heat or hung to dry.
Do not use bleach, harsh chemicals, or high heat. Do not iron directly over printed or decorated areas.
Elevate Graphics Group is not responsible for damage resulting from improper washing, drying, ironing, storage, chemical exposure, or general wear and tear.
Completed orders must be picked up or delivery accepted within seven days after the customer is notified that the order is ready. Elevate Graphics Group may charge reasonable storage fees for orders left beyond that period.
Orders remaining unclaimed for more than 30 days may be considered abandoned and may be disposed of without refund or credit, to the extent permitted by law. Any unpaid balance will remain due.
Payment terms will be stated on the estimate, invoice, or order form. Elevate Graphics Group may require a deposit or full payment before ordering products or beginning production.
All completed products remain the property of Elevate Graphics Group until the account is paid in full. Returned checks, disputed payments, chargebacks, collection expenses, and other unpaid amounts may be subject to additional fees to the extent permitted by law.
Unless the customer requests otherwise in writing before production, Elevate Graphics Group may photograph completed products and use those photographs for portfolios, samples, social media, websites, advertising, and other promotional purposes.
Customer confidential information will not knowingly be disclosed through promotional use.
To the fullest extent permitted by law, Elevate Graphics Group will not be liable for indirect, incidental, consequential, special, or lost-profit damages arising from an order, production delay, product failure, or use of completed products.
Elevate Graphics Group's maximum liability relating to any order will not exceed the amount actually paid for the specific affected products or services.
Nothing in these Terms and Conditions excludes any right or remedy that cannot legally be waived.
Approval of an estimate or proof, submission of payment, delivery of customer-supplied items, or authorization to proceed constitutes the customer's acknowledgment that they have read, understood, and accepted these Terms and Conditions.